Find the right contact point for installation questions, maintenance schedules, and system troubleshooting across your shipyard or warehouse lighting network.
Every installation comes with its own set of questions, from control system programming to replacement part lead times. Reach us through the channel that fits your situation, and we will route your request to the right engineer.
For critical production areas, we keep a response window of 24 to 48 hours across Peninsular Malaysia and Sarawak. Our technicians carry spare drivers and modules for the most common high-bay fixtures, so most repairs are completed in a single visit. For non-critical zones like storage corridors, we schedule within the same week.
Yes. Every installation ends with a full photometric check, a thermal scan of the drivers, and a written report of lux levels at floor height. We also verify that automated controls respond correctly to occupancy and daylight sensors before handing over the system. This is standard for both shipyard halls and warehouse retrofits.
Most modern BMS platforms can talk to our control modules through BACnet, Modbus, or simple dry-contact relays. During the site survey we map the existing network and confirm which protocol fits your setup. If your platform is older, we can install a standalone gateway that bridges the two systems without replacing your current infrastructure.
For fixtures mounted above 8 meters, we suggest a visual inspection every six months and a full cleaning of the optical lenses once a year. Dust and grime in shipyard environments can reduce light output by up to 15% if left unchecked. Our preventive maintenance plan includes these checks and replaces any failing drivers before they cause a full outage.
All our LED fixtures carry a five-year warranty covering driver failure, LED degradation, and housing defects. Control panels and sensors are covered for two years. The warranty does not cover damage from external power surges, so we recommend installing surge protection at the main distribution board if it is not already in place.
We run a half-day session on-site covering basic diagnostics, driver replacement, and how to read error codes from the control panel. The training is practical and hands-on, so your team can handle minor issues without waiting for a service call. We also provide a printed quick-reference guide for each fixture type installed.
Need a specific answer for your facility? Send us a message through the contact page and we will get back to you within one business day.
Reach the Lumieredesoso team for project scoping, technical specifications, or maintenance support across shipyards and corporate warehouses in Malaysia. We respond during working hours and route your query to the right engineer or account manager.