This page explains what information we collect when you contact us, request a lighting assessment, or browse our site. We keep the scope narrow: form fields, technical details from your device, and analytics events that help us improve the service.
When you send a message through our contact form, we receive your name, email address, phone number, and the content of your inquiry. We use these details only to respond to your request and prepare a lighting specification for your facility.
Our hosting provider logs standard technical data such as IP address, browser type, and operating system. This helps us keep the site secure and diagnose performance issues. We do not use this data to identify you personally.
We use cookies and analytics tools to understand how visitors navigate the site, which pages are most relevant, and where improvements are needed. You can disable cookies in your browser settings without losing access to our content.
Data you submit may be processed by our hosting provider and email service to deliver messages reliably. These processors act on our behalf and are bound by confidentiality agreements. We do not sell or rent your information to any third party.
You may request a copy of the personal data we hold about you, ask us to correct inaccuracies, or request deletion at any time. To exercise these rights, contact us using the details below. We respond to verified requests within 30 days.
For any privacy-related question, email info@lumieredesoso.com or call +60 19 350 6842. Our office is located at Jalan Bako, Kuching, Sarawak, 93000, Malaysia. We handle each request confidentially and without unnecessary delay.