Call or email us directly. Phone lines are staffed during business hours in Sarawak, and email is monitored continuously. For urgent issues on a live installation, a phone call gets you the quickest response.
Guidance on keeping high-bay fixtures, control networks, and emergency lighting in shipyards and warehouses running reliably, with clear steps for inspections, cleaning, and spare-part planning.
Tell us about your facility's current lighting setup and we will point you to the right service, whether that is a site assessment, a retrofit plan, or a maintenance schedule.
Talk to our teamEvery shipyard and warehouse runs on its own schedule. Our support team works around that reality, not the other way around.
Call or email us directly. Phone lines are staffed during business hours in Sarawak, and email is monitored continuously. For urgent issues on a live installation, a phone call gets you the quickest response.
Standard technical questions receive a first response within one business day. If a fixture array is down or a control system is misbehaving, we prioritize those cases and aim to respond within four hours during working hours.
Yes. For shipyard and warehouse projects, we can arrange on-site visits to diagnose issues, check photometric performance, and verify control settings. Travel time depends on your location, but we coordinate directly with your facilities team.
Absolutely. Support continues beyond warranty. We offer maintenance contracts, spare part sourcing, and re-commissioning of automated lighting systems. Just reach out and we will walk through the options with you.
Have your project reference number, the fixture model or control panel name, and a short description of the issue. Photos or error codes from the control interface help us diagnose faster. The more context you give, the quicker we can act.
Our support page covers routine setup questions, commissioning steps, and troubleshooting basics. If you do not find what you need there, the contact page has the direct lines to our engineers.